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Ms. Kim LAY

Managing Director, Head of Digital Banking, Hang Seng Bank

Kim is the Managing Director, Head of Digital Banking for Hang Seng Bank overseeing the digital business of the Bank’s Wealth and Personal Banking, which includes the overall sales & propositions, customer penetration and engagement, strategy of digital innovation, transformation and fintech development, digital product and platform development, data and analytics, as well as daily operation.

Kim is a homegrown talent of Hang Seng. Throughout her career, she has been taking up different transformational roles. Starting from her roles in IT, Project Management and Change Delivery and lately transited to the Head of Wealth & Personal Banking Strategy & Transformation before her current role, Kim has been passionate in driving continual transformation and innovations, and has been leading and delivering various strategic initiatives in HK and following her earlier postings, in Hang Seng China.  She is motivated by working with people of different backgrounds and developing next generation for their career aspirations.

She has a Managerial Statistics Degree and a Master in Finance from City University of Hong Kong.