Vivien Chiu is the Chief Operating Officer and a key member of the leadership team of Hang Seng Bank Limited (“HASE”) since January 2022.
Vivien has been with HSBC Group for over 30 years and had held major leaderships roles in Operations and Technology. She led the implementation of AML framework by building up a team of more than 2000 across 18 markets in Asia Pacific between 2013-2017. Thereafter she has moved on to take up the Head of Operations Hong Kong to support the Retail and Wholesale business, and later on stepped up as the interim Chief Operating Officer for HSBC HK until 2021. During this time, Vivien was an alternate director of Hong Kong Interbank Clearing Limited (“HKICL”) for 4+ years and has taken up roles as the chairman/participant in a few taskforce workgroups in Hong Kong Association of Banks (“HKAB”), actively driving transformational changes in the banking industry.
At HASE, Vivien has been leading her team to support innovations including idea generation, cultivating internal start-ups, Web 3.0 and Metaverse adoption. She is also a passionate advocate of environmental sustainability, committing to rigorous targets in fulfilling the bank’s Carbon Net Zero vision and creating a better workplace for the future generation.